Frequently Asked Questions

If you are new to us, or just wanted to refresh your information, these Q & A's should help:

What wood are the frames made of?
Our frames are made from obeche wood, from sustainable sources and reforestation projects. Other ecological considerations include the use of water based paints and varnishes.

Are fixings included?
With each frame we include a fixings pack that consists of 2 x screws, 2 x D rings and a length of hanging cord.  Frame stands for A5 and A4 are available at an additional cost.

What branding will be included?
We do not include any Bookishly/Frameishly paperwork in with the parcel. If you have supplied a dispatch note with the order that will be included.  We are happy to also add in any marketing flyers/stickers you provide us with.  The postal label attached to the parcel will have our address on it so that any returns will come to us. Our logo is on there too but in our experience customers never even notice this! 

Shipping
Unframed - we use Royal Mail First Class for UK shipping and Royal Mail International for overseas.  They are not tracked services although we find them very reliable. If there are ever any issues (this is VERY rare!) we will replace your customer's print.

Framed - UK orders are sent with DHL and a tracking number will be added to your shipment confirmation and sent to you and not your customer.  Overseas orders are shipped with Royal Mail International which is not a tracked service.

Returns/Replacements
Bookishly is listed as the return address on all shipments so if any orders are returned to us we will contact you ASAP.  If any parcel is lost in the post or arrives damaged/broken please let us know and we will put that right for you.  

These should help with any queries you have but please contact us on hello@bookish.ly if your question is not answered here: